# en_US lang file for module ticket
# Copyright (C) 2013  Jean-François FERRY <hello@librethic.io>
#
# This program is free software: you can redistribute it and/or modify
# it under the terms of the GNU General Public License as published by
# the Free Software Foundation, either version 3 of the License, or
# (at your option) any later version.
# This program is distributed in the hope that it will be useful,
# but WITHOUT ANY WARRANTY; without even the implied warranty of
# MERCHANTABILITY or FITNESS FOR A PARTICULAR PURPOSE.  See the
# GNU General Public License for more details.
# You should have received a copy of the GNU General Public License
# along with this program.  If not, see <https://www.gnu.org/licenses/>.

# Generic
Module56000Name=Tiketi
Module56000Desc=Sistem tiketa za menadžment reklamacija ili zahteva
Permission56001=Pregled tiketa
Permission56002=Promeniti tikete
Permission56003=Obrisati tikete
Permission56004=Upravljanje tiketima
Permission56005=Pregled tiketa svih Nezavisnih kompanija (nije primenjivo za spoljne korisnike, uvek će biti ograničeno na Nezavisnu kompaniju od koje zavise)
Permission56006=Izvoz tiketa
Tickets=Tiketi
TicketDictType=Tiketi – Tipovi
TicketDictCategory=Ticket - Groups
TicketDictSeverity=Tiketi – Ozbiljnost
TicketDictResolution=Tiketi – Rešavanje
TicketTypeShortCOM=Komercijalna pitanja
TicketTypeShortHELP=Request for functional help
TicketTypeShortISSUE=Problem u funkcionisanju uređaja ili softvera
TicketTypeShortPROBLEM=Problem
TicketTypeShortREQUEST=Promena ili unapređenje zahteva
TicketTypeShortPROJET=Pomoć u projektovanju
TicketTypeShortOTHER=Drugo
TicketSeverityShortLOW=Nizak
TicketSeverityShortNORMAL=Normal
TicketSeverityShortHIGH=Visok
TicketSeverityShortBLOCKING=Kritičan, blokiran rad
TicketCategoryShortOTHER=Drugo
ErrorBadEmailAddress=Field '%s' incorrect
MenuTicketMyAssign=My tickets
MenuTicketMyAssignNonClosed=My open tickets
MenuListNonClosed=Open tickets
TypeContact_ticket_internal_CONTRIBUTOR=Saradnik
TypeContact_ticket_internal_SUPPORTTEC=Dodeljeni serviser
TypeContact_ticket_external_SUPPORTCLI=Kontakt korisnika za praćenje reklamacije/zahteva
TypeContact_ticket_external_CONTRIBUTOR=Spoljni saradnik
OriginEmail=Email korisnika koji je prijavio reklamaciju/zahtev
EmailReplyto=Reply to in Email
EmailReferences=References in Emails
Notify_TICKET_SENTBYMAIL=Poslati tiket poruku preko email-a
ExportDataset_ticket_1=Tiketi
# Status
Read=Pročitano
Assigned=Dodeljen
NeedMoreInformation=Čeka se povratna informacija korisnika
NeedMoreInformationShort=Čeka se povratna informacija
Waiting=Na čekanju
SolvedClosed=Rešeno
Deleted=Obrisano
# Dict
Severity=Ozbiljnost
TicketGroupIsPublic=Grupa je javna
TicketGroupIsPublicDesc=Ako je javna grupa za tikete, biće vidljiva u formi kad je napravljena preko javnog interfejsa
# Email templates
MailToSendTicketMessage=Za slanje email-a sa tiket poruke
# Admin page
TicketSetup=Postavke tiket modula
TicketSettings=Postavke tiketa
TicketPublicAccess=A public interface requiring no identification is available at the following url
TicketSetupDictionaries=The type of ticket, severity and analytic codes are configurable from dictionaries
TicketParamModule=Module variable setup
TicketParamMail=Email setup
TicketEmailNotificationFrom=Sender e-mail for notification on answers
TicketEmailNotificationFromHelp=Sender e-mail to use to send the notification email when an answer is provided inside the back office. For example noreply@example.com
TicketEmailNotificationTo=Notify ticket creation to this e-mail address
TicketEmailNotificationToHelp=If present, this e-mail address will be notified of a ticket creation
TicketNewEmailBodyLabel=Text message sent after creating a ticket
TicketNewEmailBodyHelp=The text specified here will be inserted into the email confirming the creation of a new ticket from the public interface. Information on the consultation of the ticket are automatically added.
TicketParamPublicInterface=Public interface setup
TicketsEmailMustExist=Require an existing email address to create a ticket
TicketsEmailMustExistHelp=In the public interface, the email address should already be filled in the database to create a new ticket.
TicketsShowProgression=Display the ticket progress in the public interface
TicketsShowProgressionHelp=Enable this option to hide the progress of the ticket in the public interface pages
TicketCreateThirdPartyWithContactIfNotExist=Ask name and company name for unknown emails.
TicketCreateThirdPartyWithContactIfNotExistHelp=Check if a third party or a contact exists for the email entered. If not, ask a name and a company name to create a third party with contact.
PublicInterface=Public interface
TicketPublicInterfaceTextHomeLabelAdmin=Welcome text of the public interface
TicketPublicInterfaceTextHome=You can create a support ticket or view existing from its identifier tracking ticket.
TicketPublicInterfaceTextHomeHelpAdmin=The text defined here will appear on the home page of the public interface.
TicketPublicInterfaceTopicLabelAdmin=Interface title
TicketPublicInterfaceTopicHelp=This text will appear as the title of the public interface.
TicketPublicInterfaceTextHelpMessageLabelAdmin=Help text to the message entry
TicketPublicInterfaceTextHelpMessageHelpAdmin=This text will appear above the message input area of the user.
ExtraFieldsTicket=Extra attributes
TicketCkEditorEmailNotActivated=HTML editor is not activated. Please put FCKEDITOR_ENABLE_MAIL content to 1 to get it.
TicketsDisableEmail=Do not send emails for ticket creation or message recording
TicketsDisableEmailHelp=By default, emails are sent when new tickets or messages created. Enable this option to disable *all* email notifications
TicketsLogEnableEmail=Enable log by email
TicketsLogEnableEmailHelp=At each change, an email will be sent **to each contact** associated with the ticket.
TicketParams=Params
TicketsShowModuleLogo=Display the logo of the module in the public interface
TicketsShowModuleLogoHelp=Enable this option to hide the logo module in the pages of the public interface
TicketsShowCompanyLogo=Display the logo of the company in the public interface
TicketsShowCompanyLogoHelp=Enable this option to show the logo of the main company in the pages of the public interface
TicketsShowCompanyFooter=Display the footer of the company in the public interface
TicketsShowCompanyFooterHelp=Enable this option to show the footer of the main company in the pages of the public interface
TicketsEmailAlsoSendToMainAddress=Also send a notification to the main email address
TicketsEmailAlsoSendToMainAddressHelp=Enable this option to also send an email to the address defined into setup "%s" (see tab "%s")
TicketsLimitViewAssignedOnly=Restrict the display to tickets assigned to the current user (not effective for external users, always be limited to the third party they depend on)
TicketsLimitViewAssignedOnlyHelp=Only tickets assigned to the current user will be visible. Does not apply to a user with tickets management rights.
TicketsActivatePublicInterface=Activate public interface
TicketsActivatePublicInterfaceHelp=Public interface allow any visitors to create tickets.
TicketsAutoAssignTicket=Automatically assign the user who created the ticket
TicketsAutoAssignTicketHelp=When creating a ticket, the user can be automatically assigned to the ticket.
TicketNumberingModules=Tickets numbering module
TicketsModelModule=Document templates for tickets
TicketNotifyTiersAtCreation=Notify third party at creation
TicketsDisableCustomerEmail=Always disable emails when a ticket is created from public interface
TicketsPublicNotificationNewMessage=Send email(s) when a new message/comment is added to a ticket
TicketsPublicNotificationNewMessageHelp=Send email(s) when a new message is added from public interface (to assigned user or the notifications email to (update) and/or the notifications email to)
TicketPublicNotificationNewMessageDefaultEmail=Notifications email to (update)
TicketPublicNotificationNewMessageDefaultEmailHelp=Send an email to this address for each new message notifications if the ticket doesn't have a user assigned to it or if the user doesn't have any known email.
TicketsAutoReadTicket=Automatically mark the ticket as read (when created from back office)
TicketsAutoReadTicketHelp=Automatically mark the ticket as read when created from back office. When ticket is create from the public interface, ticket remains with the status "Not Read".
TicketsDelayBeforeFirstAnswer=A new ticket should receive a first answer before (hours):
TicketsDelayBeforeFirstAnswerHelp=If a new ticket has not received an answer after this time period (in hours), an important warning icon will be displayed in the list view.
TicketsDelayBetweenAnswers=An unresolved ticket should not be unactive during (hours):
TicketsDelayBetweenAnswersHelp=If an unresolved ticket that has already received an answer has not had further interaction after this time period (in hours), a warning icon will be displayed in the list view.
TicketsAutoNotifyClose=Automatically notify the third party when closing a ticket
TicketsAutoNotifyCloseHelp=When closing a ticket, you will be proposed to send a message to one of third-party contacts. On mass closing, a message will be sent to one contact of the third party linked to the ticket.
TicketWrongContact=Provided contact is not part of current ticket contacts. Email not sent.
TicketChooseProductCategory=Product category for ticket support
TicketChooseProductCategoryHelp=Select the product category of ticket support. This will be used to automatically link a contract to a ticket.
TicketUseCaptchaCode=Use graphical code (CAPTCHA) when creating a ticket
TicketUseCaptchaCodeHelp=Adds CAPTCHA verification when creating a new ticket.
TicketsAllowClassificationModificationIfClosed=Allow to modify classification of closed tickets
TicketsAllowClassificationModificationIfClosedHelp=Allow to modify classification (type, ticket group, severity) even if tickets are closed.
# Index & list page
TicketsIndex=Indeks tiketa
TicketList=Lista tiketa
TicketAssignedToMeInfos=Ova strana prikazuje listu tiketa napravljenu ili dodeljenu trenutnom korisniku
NoTicketsFound=Nije pronađen nijedan tiket
NoUnreadTicketsFound=Nema nepročitanih tiketa
TicketViewAllTickets=Pregled svih tiketa
TicketViewNonClosedOnly=Pregled samo otvorenih tiketa
TicketStatByStatus=Tiketi po statusu
OrderByDateAsc=Sortirati po rastućem datumu
OrderByDateDesc=Sortirati po opadajućem datumu
ShowAsConversation=Prikazati kao listu razgovora
MessageListViewType=Prikazati kao listu tabela
ConfirmMassTicketClosingSendEmail=Automatski poslati email kada se zatvara tiket
ConfirmMassTicketClosingSendEmailQuestion=Da li želite da obavestite Nezavisno preduzeće kada se zatvaraju ovi tiketi?
# Ticket card
Ticket=Tiket
TicketCard=Tiket karta
CreateTicket=Napraviti tiket
EditTicket=Promeniti tiket
TicketsManagement=Upravljanje tiketima
CreatedBy=Napravio
NewTicket=Novi tiket
SubjectAnswerToTicket=Odgovor na tiket
TicketTypeRequest=Tip zahteva
TicketCategory=Grupa tiketa
SeeTicket=Pregledati tiket
TicketMarkedAsRead=Tiket je označen kao pročitan
TicketReadOn=Čitati dalje
TicketCloseOn=Datum zatvaranja
MarkAsRead=Označiti tiket kao pročitan
TicketHistory=Istorija tiketa
AssignUser=Dodeliti korisniku
TicketAssigned=Tiket je sada dodeljen
TicketChangeType=Promeniti tip
TicketChangeCategory=Promeniti kategoriju
TicketChangeSeverity=Promeniti ozbiljnost
TicketAddMessage=Add or send a message
TicketAddPrivateMessage=Add a private message
MessageSuccessfullyAdded=Tiket uspešno dodat
TicketMessageSuccessfullyAdded=Poruka uspešno dodata
TicketMessagesList=Lista poruka tiketa
NoMsgForThisTicket=Nema poruka za ovaj tiket
TicketProperties=Klasifikacija
LatestNewTickets=%s najnovijih tiketa (nepročitanih)
TicketSeverity=Ozbiljnost tiketa
ShowTicket=Prikaži tiket
RelatedTickets=Povezani tiketi
TicketAddIntervention=Kreiraj intervenciju
CloseTicket=Zatvoriti/Rešeno
AbandonTicket=Napustiti
CloseATicket=Zatvoriti/Rešiti tiket
ConfirmCloseAticket=Potvrditi zatvaranje tiketa
ConfirmAbandonTicket=Da li potvrđujete zatvaranje tiketa i postavljanje statusa 'Napušteno“?
ConfirmDeleteTicket=Molimo potvrdite brisanje tiketa
TicketDeletedSuccess=Tiket je uspešno obrisan
TicketMarkedAsClosed=Tiket je označen kao zatvoren
TicketDurationAuto=Automatski proračun dužine
TicketDurationAutoInfos=Dužina proračunata automatski iz povezane intervencije
TicketUpdated=Tiket je ažuriran
SendMessageByEmail=Poslati poruku preko email-a
TicketNewMessage=Nova poruka
ErrorMailRecipientIsEmptyForSendTicketMessage=Nema primalaca maila. Mail nije poslat
TicketGoIntoContactTab=Molimo idite na tab “Kontakti“ i odaberite ih
TicketMessageMailIntro=Zaglavlje poruke
TicketMessageMailIntroHelp=Ovaj tekst se dodaje samo na početku email-a i neće biti sačuvan.
TicketMessageMailIntroText=Poštovani,<br>Novi odgovor je dodat na tiket koji pratite. Evo poruke:<br>
TicketMessageMailIntroHelpAdmin=Ovaj tekst će biti ubačen pre odgovora kada se odgovara na tiket sa Dolibarr
TicketMessageMailFooter=Podnožje poruke
TicketMessageMailFooterHelp=Ovaj tekst se dodaje samo na kraju poruke poslate preko email-a i neće biti sačuvan
TicketMessageMailFooterText=Poruka poslata od strane <b>%s</b> preko Dolibarr
TicketMessageMailFooterHelpAdmin=Ovaj tekst će biti ubačen posle poruke odgovora.
TicketMessageHelp=Samo će ovaj tekst biti sačuvan u listi poruka na karti tiketa
TicketMessageSubstitutionReplacedByGenericValues=Zamenske promenjive će biti zamenjene sa generičkim vrednostima.
ForEmailMessageWillBeCompletedWith=Za email poruke poslate spoljnim korisnicima, poruka će biti dopunjena sa
TimeElapsedSince=Proteklo vreme
TicketTimeToRead=Proteklo vreme pre čitanja
TicketTimeElapsedBeforeSince=Proteklo vreme pre / od
TicketContacts=Kontakt za tiket
TicketDocumentsLinked=Dokumenta povezana za tiket
ConfirmReOpenTicket=Da li želite da ponovo otvorite ovaj tiket?
TicketMessageMailIntroAutoNewPublicMessage=Nova poruka je postavljena na tiket sa naslovom %s:
TicketAssignedToYou=Tiket dodeljen
TicketAssignedEmailBody=Dodeljeni ste na tiket #%s od strane %s
TicketAssignedCustomerEmail=Vaš tiket je preuzet u obradu.
TicketAssignedCustomerBody=Ovo je automatska email potvrda da je Vaš tiket uzet u obradu
MarkMessageAsPrivate=Označi poruku kao privatnu
TicketMessageSendEmailHelp=An email will be sent to all assigned contact
TicketMessageSendEmailHelp2a=(internal contacts, but also external contacts except if the option "%s" is checked)
TicketMessageSendEmailHelp2b=(internal contacts, but also external contacts)
TicketMessagePrivateHelp=This message will not be visible to external users
TicketMessageRecipientsHelp=Polje primalaca popunjeno sa aktivnim kontaktima povezanim na tiket
TicketEmailOriginIssuer=Email izdavaoca tiketa
InitialMessage=Prva poruka:
LinkToAContract=Veza ka kontaktu
TicketPleaseSelectAContract=Odaberite kontakt
UnableToCreateInterIfNoSocid=Nije moguće napraviti intervenciju kada nije definisana Nezavisna kompanija
TicketMailExchanges=Zamena mailova
TicketInitialMessageModified=Prva poruka izmenjena:
TicketMessageSuccesfullyUpdated=Poruka uspešno ažurirana
TicketChangeStatus=Promeniti status
TicketConfirmChangeStatus=Potvrditi promenu statusa: %s ?
TicketLogStatusChanged=Status promenjen: %s na %s
TicketNotNotifyTiersAtCreate=Ne obaveštavati kompaniju prilikom kreiranja
NotifyThirdpartyOnTicketClosing=Kontakti za obaveštenje prilikom zatvaranja tiketa
TicketNotifyAllTiersAtClose=Svi povezani kontakti
TicketNotNotifyTiersAtClose=Nijedan povezani kontakt
Unread=Nepročitano
TicketNotCreatedFromPublicInterface=Nije dostupno. Tiket nije napravljen sa javnog interfejsa
ErrorTicketRefRequired=Referentno ime tiketa je obavezno
TicketsDelayForFirstResponseTooLong=Proteklo je previše vremena od otvaranja tiketa bez odgovora.
TicketsDelayFromLastResponseTooLong=Proteklo je previše vremena od poslednjeg odgovora na tiket.
TicketNoContractFoundToLink=Nijedan ugovor nije automatski povezan za ovaj tiket. Molimo pronađite ručno ugovor.
TicketManyContractsLinked=Više ugovora je automatski povezano sa ovim tiketom. Molimo proverite koji da bude odabran
TicketRefAlreadyUsed=The reference [%s] is already used, your new reference is [%s]
# Logs
TicketLogMesgReadBy=Tiket %s je pročitan od strane %s
NoLogForThisTicket=Ne postoji log za ovaj tiket
TicketLogAssignedTo=Tiket %s dodeljen za %s
TicketLogPropertyChanged=Tiket %s promenjen: klasifikovan iz %s u %s
TicketLogClosedBy=Tiket %s zatvoren od %s
TicketLogReopen=Tiket %s ponovo otvoren
# Public pages
TicketSystem=Sistem tiketa
ShowListTicketWithTrackId=Prikaz liste tiketa preko ID za praćenje
ShowTicketWithTrackId=Prikaz tiketa preko ID za praćenje
TicketPublicDesc=Možete napraviti tiket za podršku ili izvršiti proveru postojećeg pomoću ID za praćenje
YourTicketSuccessfullySaved=Tiket je uspešno sačuvan!
MesgInfosPublicTicketCreatedWithTrackId=Novi tiket je napravljen sa ID %s i Ref %s.
PleaseRememberThisId=Molimo sačuvajte broj za praćenje jer ćemo Vam možda zatražiti kasnije
TicketNewEmailSubject=Potvrda pravljenja tiketa - Ref %s (javni ID tiketa %s)
TicketNewEmailSubjectCustomer=Novi tiket podrške
TicketNewEmailBody=Ovo je automatska email potvrda da smo registrovali novi tiket
TicketNewEmailBodyCustomer=Ovo je automatska email potvrda da je novi tiket upravo napravljen za vaš nalog.
TicketNewEmailBodyInfosTicket=Informacija za monitoring tiketa
TicketNewEmailBodyInfosTrackId=ID za praćenje tiketa: %s
TicketNewEmailBodyInfosTrackUrl=Možete pratiti progres rešavanja Vašeg tiketa klikom priloženi link.
TicketNewEmailBodyInfosTrackUrlCustomer=You can view the progress of the ticket in the public ticket portal by clicking the following link
TicketCloseEmailBodyInfosTrackUrlCustomer=Možete proveriti istoriju ovog tiketa klikom na priloženi link.
TicketEmailPleaseDoNotReplyToThisEmail=Molimo ne odgovarajte direktno na ovaj email! Koristite link za odgovor unutar interfejsa tiketa.
TicketPublicInfoCreateTicket=Ova forma Vam omogućava da sačuvate tiket za podršku u našem sistemu.
TicketPublicPleaseBeAccuratelyDescribe=Please accurately describe your request. Provide the most information possible to allow us to correctly identify your request.
TicketPublicMsgViewLogIn=Unesite ID za praćenje tiketa
TicketTrackId=Tracking ID
OneOfTicketTrackId=Jedan od Vaših ID za praćenje
ErrorTicketNotFound=Tiket sa ID za praćenje %s nije pronađen!
Subject=Objekat/Naziv projekta
ViewTicket=Pregled tiketa
ViewMyTicketList=Pregled moje liste tiketa
ErrorEmailMustExistToCreateTicket=Greška: email adresa nije pronađena u bazi
TicketNewEmailSubjectAdmin=Novi tiket je izdat - Ref %s (javni ID za praćenje %s)
TicketNewEmailBodyAdmin=<p>Tiket je upravo izrađen sa ID #%s, pogledajte informacije:</p>
SeeThisTicketIntomanagementInterface=Pregled tiketa u upravljačkom interfejsu
TicketPublicInterfaceForbidden=Javni interfejs za tiket nije omogućen
ErrorEmailOrTrackingInvalid=Loša vrednost ID za praćenje ili email-a
OldUser=Stari korisnik
NewUser=Novi korisnik
NumberOfTicketsByMonth=Broj tiketa po mesecu
NbOfTickets=Broj tiketa
ExternalContributors=External contributors
AddContributor=Add external contributor
# notifications
TicketCloseEmailSubjectCustomer=Tiket zatvoren
TicketCloseEmailBodyCustomer=Ovo je automatska poruka da je tiket %s upravo zatvoren.
TicketCloseEmailSubjectAdmin=Tiket zatvoren - Réf %s (javni tiket ID %s)
TicketCloseEmailBodyAdmin=Tiket sa ID #%s je upravo zatvoren, videti informacije:
TicketNotificationEmailSubject=Tiket %s ažuriran
TicketNotificationEmailBody=Ovo je automatska poruka da je tiket %s upravo ažuriran
TicketNotificationRecipient=Primalac obaveštenja
TicketNotificationLogMessage=Log poruka
TicketNotificationEmailBodyInfosTrackUrlinternal=Pregled tiket info interfejsa
TicketNotificationNumberEmailSent=Poslat email sa obaveštenjem: %s
ActionsOnTicket=Events on ticket
# Boxes
BoxLastTicket=Poslednji napravljen tiket
BoxLastTicketDescription=Poslednjih %s napravljenih tiketa
BoxLastTicketContent=
BoxLastTicketNoRecordedTickets=Nema skoro nepročitanih tiketa
BoxLastModifiedTicket=Poslednji ažurirani tiketi
BoxLastModifiedTicketDescription=Poslednjih %s ažuriranih tiketa
BoxLastModifiedTicketContent=
BoxLastModifiedTicketNoRecordedTickets=Nema skoro ažuriranih tiketa
BoxTicketType=Raspored otvorenih tiketa po tipu
BoxTicketSeverity=Broj otvorenih tiketa po ozbiljnosti
BoxNoTicketSeverity=Nema otvorenih tiketa
BoxTicketLastXDays=Broj novih tiketa po danima u poslednjih %s dana
BoxTicketLastXDayswidget = Broj novih tiketa po danima u poslednjih X dana
BoxNoTicketLastXDays=Nema novih tiketa u poslednjih %s dana
BoxNumberOfTicketByDay=Broja novih tiketa po danima
BoxNewTicketVSClose=Broj tiketa u odnosu na zatvorene tikete (danas)
TicketCreatedToday=Tiket napravljen danas
TicketClosedToday=Tiket zatvoren danas
KMFoundForTicketGroup=Pronašli smo temu i FAQ koji može biti odgovor na Vaše pitanje. Molimo pogledajte ih pre nego što napravite novi tiket.